Policies and questions
The fine print, in plain words.
Our policies exist so every client gets the time they booked.
What is your cancellation policy?
Please give us 24 hours. Late cancellations and no-shows are charged $45, sent as an invoice to your account.
What if I am running late?
Up to 15 minutes, we will do the full service if the book allows. After that we offer a shorter service or a new time.
Do I need a consultation for color?
For big changes, yes. It is free and takes 15 minutes. You can book it online.
Do you do curly hair?
Yes. Theo is our curly hair specialist and cuts curls dry.
Can I pay from my phone?
Yes. Your receipt shows up in your account, and you can pay and tip there.
Do you sell products?
We carry a small, edited shelf of what we use on your hair. Ask your stylist what they recommend.